Shipping policy

Thank you for shopping with us! We are committed to providing fast and reliable shipping to ensure your products arrive as quickly as possible. Please take a moment to read through our shipping policy for more details.

Processing Time

Orders are processed within 1-7 business days (excluding weekends and holidays) after payment has been confirmed.

Processing time may vary during peak seasons, sales, or promotions, but we’ll always keep you updated on any delays.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location and the size/weight of the items in your cart. Delivery times may vary depending on your location and shipping carrier.

International Shipping

We offer international shipping to select countries. International orders may be subject to customs fees, import duties, and taxes which are the responsibility of the customer. Please check with your local customs office for more information before placing an order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order directly through the shipping carrier’s website.

Incorrect or Missing Information

Please double-check your shipping address when placing your order. If an incorrect address is provided, we cannot be held responsible for lost or delayed shipments. If you realize you've made a mistake after placing your order, please contact us immediately at info@bougiekyomiltd.com to update your information.

Lost or Damaged Packages

We are not responsible for lost or stolen packages. However, if your order is damaged during transit, please reach out to us at info@bougiekyomiltd.com within 7 days of receiving the damaged item, and we will assist you in resolving the issue.

Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, don’t hesitate to contact our customer service team at info@bougiekyomiltd.com